Crown PlaySafe
What is Crown PlaySafe?
As part of our ongoing commitment to guest wellbeing, Crown is committed to giving every guest the resources and support they need to play in a safe and enjoyable environment. That’s why we’ve introduced Crown PlaySafe – a world-class initiative that extends to every guest, no matter how they play or what they require.
Crown also understands that some guests experience our products in ways that are not entertaining, and in ways that can create harm for the guest, their family and the broader community.
Crown PlaySafe is our enhanced approach to care that places the wellbeing of our guests at the centre and broadens our focus from supporting those experiencing gambling harm, to preventing it from happening in the first place. The Crown PlaySafe Code of Conduct sets out our commitment to take all reasonable steps to prevent guests from experiencing harm as a result of gambling at Crown.
If you wish to make a complaint regarding Crown PlaySafe practices, please email cps@crownmelbourne.com.au
What does safer play look like?
Safer play is gambling enjoyed as a form of fun and entertainment.
“Exercising control and informed choice to ensure that gambling is kept within affordable limits of money and time, is enjoyable, in balance with other activities, and avoids gambling related harm.” - Professor Nerilee Hing, 2016.
Below are some examples of safer play:
- Staying in control of how much time and money you spend gambling by setting limits and sticking to them.
- Only gambling with money set aside for entertainment, and that you can afford to lose.
- Recognising gambling is a form of entertainment and not a way to make money.
- Understanding your chances of winning and acknowledging the “house advantage”.
- Not returning to the casino to chases your losses
- Taking regular breaks whilst gambling
- When your gambling does not cause you or your loved ones distress
As it is common for a person's relationships with gambling to change, it’s important that individuals regularly check in with themselves to ensure that they are demonstrating the above signs and behaviours throughout their gambling experiences.
What is Gambling Harm?
Gambling harms are the potential consequences of gambling that lead to a decline in the wellbeing of an individual, their family or the wider community. Gambling harms occur on a spectrum and the severity and type of harm can vary between people. In 2016 a study by the Victorian Responsible Gambling Foundation identified a number of possible harms including:
- Relationship difficulties
- Health problems
- Emotional or psychological distress
- Financial problems
- Issues with work or study
- Cultural problems
- Criminal activity
Some warning signs that gambling might be leading to harm include gambling more frequently and intensely, spending longer periods of time gambling, increases in gambling spend and continuing to play to recover losses.
It can be hard to recognise when your own gambling is leading to harm, which is why it is important to regularly check in with your gambling and understand the warning signs. Find out more with our Self Assessment tool below.
“Harm from gambling isn’t just about losing money. Gambling can affect self esteem, relationships, physical and mental health, work performance and social life. It can harm not only the person who gambles, but also family, friends, workplaces and communities.” - Gamblers Help Website, 2019.
Know the odds when Gambling
When considering a game you wish to play, we encourage you to know the chance of winning so you can make an informed choice.
The rules of the games determine the house edge, which is the overall percentage of the monies wagered that the casino can retain. Different house edges apply to each game or wager.
To learn more:
- View the Victorian Commission for Gambling and Liquor Regulation's Playing the Pokies: Know the Facts brochure
- Visit a Gaming Information Terminal (GIT) located in the casino.
For more information, use the following links:
- www.gamblershelp.com.au/learn-about-gambling/know-the-odds
- www.gamblinghelponline.org.au/support-yourself-or-others/understanding-gambling/what-is-gambling
- www.gamblinghelponline.org.au/support-yourself-or-others/understanding-gambling
Knowledge hub
Crown PlaySafe Knowledge Hub is our commitment to provide access to Crown PlaySafe’s resources and materials to share our latest knowledge and experiences to enable other organisations in the industry to develop their own capabilities.
Whether you are looking to improve your knowledge or transform your organisation, Crown PlaySafe Knowledge Hub will provide a unique opportunity to gain access to insights and connect with Crown PlaySafe experts.
