Dracula's: Sanctuary

The Palms will open 45 minutes before the show performance time printed on your ticket.

Our website and Ticketmaster are the quickest and easiest way to secure tickets and will provide access to available tickets for all performances.

Patrons must be 18+ to consume alcohol and not be prohibited from the casino or any Crown property for any reason. Entry to Level 3 is subject to Crown’s Conditions of Entry. It is recommended that children under the age of six years old do not attend shows held in The Palms. Patrons under the age of 18 must immediately vacate the Level 3 area at the conclusion of any performance or function at The Palms.

Crown Melbourne features a multi-level and basement level car parks, with over 5,000 parking spaces as well as valet parking services, for your convenience. For more information regarding rates please click here. 

Yes. Tickets for performances purchased through an authorised outlet will be fully refunded, including fees. For more information, visit Ticketmaster Customer Service.

Wheelchair Seating and Purchase:
A limited amount of accessible seating bays is available in The Stalls area of The Palms. Patrons who require wheelchair seating should contact Ticketmaster Accessible Bookings for The Palms on 03 9292 5103 or visit the Crown Box Office in person during business hours to purchase tickets. Those patrons wishing to use a companion card with the booking must be able to present the valid card at the box office upon ticket collection.

All seating is subject to availability.

Wheelchair Access:
Wheelchair access to the venue is via the Ground Level from the Food Court or via Level 1 lifts.  Disabled access toilets are also located in the foyer of The Palms.

Frames, Walkers, and Crutches:
Frames and walkers cannot be used on the steps or remain in the auditorium. Patrons with crutches may bring them into the auditorium but they must be stored under the seats and not in any of the aisle areas. Alternatively, crutches can be stored by staff during the performance. Crutches are not permitted in a GA standing section of a performance. Please note The Palms may not be able to relocate patrons who cannot reach their seats on the day of the performance.

Accessible Ticketing:
If you have accessible booking requirements, please contact Ticketmaster Accessible Bookings on 03 9292 5103.

View the seating plan here.

This map is the standard configuration for the venue. Seating is subject to change on a per show basis. Seats in front of booth tables are removable chairs.

Light refreshments including alcohol and snacks are available from the bar located in The Palms foyer. For the safety of all patrons, hot beverages and glassware are not permitted into The Palms. Outside food and beverage cannot be brought into The Palms. 

View The Palms Wine List here.

It is recommended that children under the age of six years old do not attend shows held in The Palms due to noise levels. On Monday-Sunday patrons under the age of 18 must immediately vacate the Level 3 area at the conclusion of any performance or function at The Palms .

Each show has its own children policy; please refer to the Babes in Arms policy for each show. As a general guideline, patrons 2 years of age or younger can enter the auditorium and sit on the lap of a parent or guardian during the performance. They must not occupy a seat. In some cases, the child may be required to get Babes in Arms ticket from the Box Office prior to entry.

If the child becomes restless or causes a disturbance to surrounding patrons, The Palms along with producers of the show may request they leave the auditorium until they are settled. Please note some shows do stipulate that everyone regardless of age must have a paid ticket, so please check the website for more show specific information.

Each show has its own camera policy which may limit or exclude the use of cameras or recording devices, including smart phones. The Palms and show producers reserve the right to ask a patron to delete any footage found to be in breach of the camera and recording policy. Selfie sticks are not permitted inside the auditorium.