What is Crown PlaySafe?
Crown PlaySafe Centre
The Crown PlaySafe Centre is staffed 24 hours a day, 7 days per week. If you or someone you care about, are experiencing any issues with gaming or wish to speak with someone, an experienced and caring Crown PlaySafe Advisor is available to you (by phone, via email or in person) at any time, day or night.
Crown also recognises that the gaming behaviour of our customers who are experiencing harm is likely to have an impact on those around them.
As such, we are committed to supporting the family members, friends, colleagues or anyone who is concerned about the gaming behaviour of our customers and can provide assistance and information to those concerned individuals as well.
If you are on site, you will be welcomed into a discreet, quiet and comfortable space, where you can talk with our Advisors. Whether you visit us on site, call or email us, you can be assured of a confidential conversation, responsive to your needs and issues.
What to expect if you contact the Crown PlaySafe Centre
You can call, email or attend the Crown PlaySafe Centre (CPC) in person whenever you want to – there is no need to make an appointment, our Crown PlaySafe Advisors are always available.
We respect and value our customers, and you will be treated with consideration, understanding and dignity. Our purpose is to support you in addressing any difficulties or harm you, or someone you are concerned about, are experiencing.
All customers who seek assistance from our Crown PlaySafe Advisors can be assured that the information will be handled discreetly and confidentially. This discretion applies whether you are speaking about yourself, or about someone you have concerns about.
If you would like to speak to the team about Crown Melbourne's PlaySafe programs, including our Self Exclusion and Third Party Exclusion programs, visit the Crown PlaySafe Centre, located at Level B1 directly below the main Food Court. A map of the CPC location is available here.
Alternatively, you can call a Crown PlaySafe Advisor on 1800 801 098 or email cps@crownmelbourne.com.au.
What is Gambling Harm?
Problem gambling is when a person’s gambling behaviour impacts negatively on their own life, their family, friends or the community. Problem gambling can manifest itself in many ways, and does not have to mean that an individual has lost control completely.
Gambling harms can be experienced on a spectrum. These range from minor negative experiences to crisis point, which is often when people consider seeking professional help for their gambling.’
In 2016 a study by the Victorian Responsible Gambling Foundation identified a number of possible harms including:
- relationship difficulties
- health problems
- emotional or psychological distress
- financial problems
- issues with work or study
- cultural problems
- criminal activity
It is often difficult to acknowledge when your own gambling is becoming problematic, which is why it’s important to recognise the warning signs before they progress any further.
"Harm from gambling isn’t just about losing money. Gambling can affect self esteem, relationships, physical and mental health, work performance and social life. It can harm not only the person who gambles, but also family, friends, workplaces and communities."
Source: Gamblers Help Website, 2019